The Manage Service function is the phase where we realise enhanced value-added benefits for our clients. Our focus is to maximise return on investment, take ownership and provide accountability and full lifecycle support of our clients’ current IT infrastructure and systems.

The Manage Services break down into two key areas: Service Delivery and Service Support:

Service Delivery focuses on the long-term planning and improvement of your IT environment: Here we will:

Leverage our substantial known-error database repository in order to minimise the pain caused by faults in your environment.
Make sure that you have the appropriate IT capacity to serve your internal and external clients at all times.
Ensure that your IT infrastructure capability always matches up to and even exceeds your business requirements.
Use our extensive disaster recovery planning skills to help mitigate against the negative impact of downtime on your business.
Service Support focuses on day-to-day operations and support: Here we will:

Co-ordinate changes to your environment and ensure ongoing stability and security.
Keep your configuration information up to date and provide recommendations to ensure that your IT infrastructure is being used to its full potential.
Evaluate, test and roll-out new software releases on your behalf.
We can supply Manage Services as a solution to your technology management challenges, or engage in a project to help you build your own capabilities in-house.

Complex business problems require multi-faceted, subject-area experts to provide comprehensive, enterprise-level solutions. However, developing and retaining highly-skilled employees for niche expertise can be expensive and time-consuming. TISL clients often rely on TISL subject-matter experts to fill in gaps and provide high-level technological services on an ongoing or project-level basis. TISL can provide skilled, high-expertise consultants to fill onsite or remote needs ranging from network management to project management. TISL can meet your IT resourcing needs whether for an individual skill set, such as an Oracle DBA, or an entire team. Contact TISL to find out more about the types of consulting services available.